An easier way to get help using Slack

Slackbot now has answers to your most common questions

slack plaid

You may recall your first encounter with Slackbot, the friendly virtual assistant that helped set up your account:

slackbot message

Now, Slackbot can also answer your basic questions about using Slack. The next time you need help — and would like to avoid interrupting a coworker or posting your question in a channel — ask your question in a direct message to @slackbot instead.

slackbot helping user

We’ve collected your most common questions, to which Slackbot will reply with the information you need. If Slackbot doesn’t know the answer to the particular question you’re asking, it will search through important words or phrases in your message and match them up with articles in our Help Center. If you’re not getting quite what you need, try reducing questions to just a few keywords.

slackbot helping user

Because Slackbot’s custom responses are limited to your Slack-related questions, it will get stumped by your most pressing inquiries:

slackbot unable to understand all types of questions

(Keep in mind, in the world of bots, Slackbot is still very rudimentary. In fact, Slackbot would be the first to admit this — but only if “yes” had first been added as a custom response to the words, “Are you still very rudimentary?”)

It’s ok though — you can always browse our Help Center to look for any answers Slackbot can’t find.

Direct messages for (you)

Because of this change in how Slackbot works, it no longer functions as a private scratch pad. If you used Slackbot as a place to store messages to yourself, it’s advisable not to do this any longer as Slackbot will inevitably, chirpily reply that there is no clear answer for whatever it is you’re asking.

However, you can now send direct messages to yourself as a way to compose drafts, test /giphy, or tap out reminders. It’s the same thing you’ve been doing all along, just now in a different place.


Our Help Center article contains additional details about how Slackbot works. Feel free to send feedback or tweet us at @SlackHQ.

About Slack

Slack has transformed business communication. It's the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens.